Privacy Policy

of AlwaysVPN.com (“AlwaysVPN”) and all related websites At AlwaysVPN, we take seriously your privacy and our own ethical responsibilities. In compliance with industry regulations and standards enforced typically by federal and state governments, we abide by the following Privacy Policy. Our commitment to an excellent visitor and customer experience includes respecting all privacy concerns. This Privacy Policy outlines which personal Consumer information we may collect, how we collect and use it, and how we protect it. Disclosure and transparency of our policies is intended to build confidence among visitors and customers. By using this website, you explicitly agree to the terms and conditions herein. You should not use the Website if you do not agree to these terms.

Collection and Use of Consumer Information

This Privacy Policy applies only to customers that use (“Consumers”) AlwaysVPN.com (the “Website”) or any website owned by AlwaysVPN. It does not apply to websites that are websites maintained by other companies or organizations to which we link. It is possible that we will add new websites and/or domains that may or may not be listed by name, explicitly, in this Privacy Policy. In addition, this policy applies only to information collected by AlwaysVPN online, not offline. We may share the personal information that you supply to us with other third-party businesses to bring selected retail and service opportunities to our Consumers via direct mail, email and telemarketing. You can browse AlwaysVPN at any time without revealing any personal information about yourself. However, certain areas and functions of our websites may require you to voluntarily provide us personal information. Personal information is information about you that is personally identifiable, such as your name, address, email address, or phone number that is not otherwise publicly available (“Consumer PII” or “PII”). This information improves our service by enabling us to: (1) tailor the products and services we offer to each individual Consumer (2) collect feedback from Consumers to improve our products and services, (3) conduct research, (4) customize content seen by Consumers (5) provide anonymous reporting for internal and external partners. We may collect personal information at the following times: (1) when you register to receive communications from the Website or any website owned by AlwaysVPN by providing your email or phone number, (2) when you seek information or apply for products and services offered through the Website or any website owned by AlwaysVPN, (3) when you enter promotions or sweepstakes offered by the Website or any website owned by AlwaysVPN, (4) when you provide personal information to us through feedback, survey, or other forms hosted on the Website or any website owned by AlwaysVPN and (5) when you apply for a job with AlwaysVPN. In addition, we may receive information about you from other sources, such as service providers and unaffiliated third-party marketing companies, for tracking purposes. Like most websites, we may receive and record certain types of information every time you visit us. We may use “cookies” and the other received information to enhance your experience and present you with personalized offers. Likewise, advertisements appearing on the Website may be from third-party advertising companies who also may use cookies and action tags to measure advertising effectiveness. Consumer PII may be collected, shared, and/or stored with specific business purposes, as outlined in this Privacy Policy. Those personal identifiers may include, but are not limited to 1) full name, 2) postal address 3) shipping address, 4) internet protocol (IP) address, 5) primary and secondary phone numbers and 6) e-mail address. We may also collect information pertaining to internet or website activity, such as a Consumer’s interaction with an advertisement. At any point, AlwaysVPN reserves the right to collect any additional Consumer information for specific business purposes. This privacy policy will be updated accordingly to reflect those changes.

Legal Protection

We reserve the right to disclose your Consumer PII, as required, to comply with the law, applicable regulations, governmental and quasi-governmental requests, judicial proceedings, court orders, or legal process, and will establish or exercise our legal rights and defend against legal claims at our discretion. In response to court orders, subpoenas and to comply with government investigations, we will share, without notice to you, all information we possess. We may also share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of AlwaysVPN’s Terms of Use or as otherwise required by law, at our sole discretion.

Use and Sharing of Your Personally Identifiable Information

AlwaysVPN reserves the right to sell or transfer your personal information to third parties for any purpose in its sole discretion. This includes sharing Consumer PII with AlwaysVPN partners, sponsors, advertisers, service providers and marketers, lookup and reference services and any other entities that AlwaysVPN believes are able to provide Consumers with special offers and opportunities. However, AlwaysVPN prohibits the sale or transfer of Consumer PII to non-affiliated entities for their use without giving you the opportunity to opt-out. Although AlwaysVPN advises everyone who receives Consumer PII from AlwaysVPN to support this Privacy Policy, AlwaysVPN has no control over such party’s information handling practices and is not responsible for any failure of such party to adhere to this Privacy Policy. Additionally, AlwaysVPN may share Consumer PII in aggregate, non-personal form, with select companies that wish to reach a particular Consumer target audience (e.g., male Consumers between the ages of 25-34, who have an average household income of over $30,000). This information will allow these entities to provide relevant offers to specific Consumers. Finally, AlwaysVPN may disclose Consumer PII in order to: (1) comply with applicable laws; (2) respond to governmental inquiries; (3) comply with valid legal processes; or (4) protect the rights, property and other Consumers of AlwaysVPN. By registering and using this Website, Consumers acknowledge that the processing of their Consumer PII for the purposes described above may involve the transfer of such PII from within the United States of America (“USA”) to countries outside the USA whose data protection regulation may not be as stringent as that within the USA.

Business Transfer

It is possible that, in the future, AlwaysVPN could merge with or be acquired by another company. If such an acquisition occurs, the successor company will have access to the information maintained by AlwaysVPN, including customer account information. In any event, whether acquisition or merger, this Privacy Policy will remain in effect.

Minors

You must be at least 18 years old to use this website. We do not knowingly collect, use, or disclose personal information about visitors under 18 years of age. If you are under 18 years of age, you may not use the services offered on our website unless they are used with the consent, permission and supervision of your parents or guardians.

Cookies and IP Addresses

To tailor and improve our Consumer experience, we may use different technologies, including but not limited to those bulleted below, to collect information other than what we may receive directly from you.

  • Cookies. “Cookies” are small bits of information that AlwaysVPN may place on the hard drive of your computer. Cookies remember information about your activities on the website to make your visits to AlwaysVPN more enjoyable and valuable to you by providing a customized experience and recognizing your preferences when you visit the website. If you’ve chosen to disable cookies on your browser or to not accept cookies, some of the functionality of AlwaysVPN may be lost. Certain Services provided by the website require that cookies be enabled in your browser and cannot be used when you have disabled cookies in your browser or chosen to not accept cookies.
  • Web Server Logs. Web server logs are records of activity created by the computer that delivers the web pages you request to your browser. For example, a web server log may record the search term you entered or the link you clicked to bring you to a web page. The web server log also may record information about your browser, such as your IP address and the cookies set on your browser by the server. An Internet Protocol Address (IP address) is a number that is used by computers on the network to identify your computer every time you log on to the internet. We keep track of IP addresses and may disclose your IP address during the course and scope of our business.
  • Device Information. We may collect information about the mobile device or computer you use to access AlwaysVPN, including without limitation the hardware model, operating system and version, browser type, unique device identifiers, and mobile network information.

Some of our non-affiliated business partners (e.g., advertisers) may also use cookies on the Website. This Privacy Policy covers the use of our cookies only and does not cover the use of cookies by any advertisers.

Opting-Out

If we ask you for personal information, we will provide you the opportunity to “opt-out” of having your personally identifiable information used for certain purposes. You may decline to provide personal information to us and/or refuse cookies in your browser, although some of our features or services may not function properly as a result. If you no longer wish to receive newsletter, promotional, or any other communications we may provide, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by contacting us through the Website. You may continue to receive email communications from us for up to ten (10) business days from the time we receive your unsubscribe request. Please note that AlwaysVPN can only control its own mailing list and policies. Third party advertisers that maintain their own mailing lists may send communications that advertise our services, and you may need to contact these parties directly in order to stop receiving their communications. Although AlwaysVPN only supports permission-based emails, AlwaysVPN does not obligate itself to restrict third parties advertising AlwaysVPN beyond that which is required by applicable law. You may also use the Network Advertising Initiative (“NAI”) and Digital Advertising Alliance (“DAA”) opt-out tools to learn more about targeted or interest based advertising and to opt out of certain targeting programs not associated with AlwaysVPN.

Advertisements & Pop Up Windows

On occasion, you may receive advertisements for AlwaysVPN, our websites, or our services from third parties. These advertisements are served by the third-party website that you have visited or directly from the Website or any website owned by AlwaysVPN. In addition, such advertisements may be placed by third party ad servers or ad networks. We may use a number of third-party ad networks to advertise. You may find more information at the website of either the individual ad network or third party. Your relationships, transactions and any opt-out requests with any such third party are governed by their policies and not those of AlwaysVPN.

Third Party Links

This Privacy Policy applies to all information that you provide to AlwaysVPN. However, when you visit websites to which AlwaysVPN links, or use applications that we feature, keep in mind that you will be interacting with a third party that operates under its own privacy and security policies, and terms of use. If you choose to obtain certain services through a third-party website or app, the data collected by the third party is governed by that third party’s privacy policy. A third-party website will also have its own policy regarding the use of tracking tools, such as cookies. We encourage you to review the privacy policies and terms of use of any other service provider from whom you request services. If AlwaysVPN receives personal information from a third party unrelated to any service offered on the Website, the use and disclosure of such information is governed by the agreement (if any) between AlwaysVPN and such third party.

Third Party Service Providers

In some cases, we may require the use of third-party vendors and outside companies to operate portions of the AlwaysVPN website and/or to provide certain services including clerical, administrative, customer service, information processing and shipping services. Information submitted through or collected by these outside third parties is subject to this Privacy Policy unless otherwise stated. When you sign up for our services, we will share only as much information as is necessary for the provision of those services. We require that all third parties, hired by AlwaysVPN, comply with our Privacy Policy in order to keep your information safe and secure. These third parties are prohibited from using or sharing your personally identifiable information for any purpose other than the job they were hired to do.

Updating, Accessing, or Deleting Your Information

If you want to access, update and/or delete the personal information you submitted to AlwaysVPN please e-mail us at Support@AlwaysVPN.com.

Questions and Suggestions

If you have any questions, concerns or suggestions about our Privacy Policy, you may contact us by sending an email to: Support@AlwaysVPN.com.

Changes to this Privacy Policy

AlwaysVPN reserves the right to update or modify this privacy statement at any time and without notice.  The provisions contained in this privacy statement supersede all previous notices or policies regarding our privacy practices with respect to the Website. Any and all changes will be made here, to this privacy statement. If you do not agree with the changes to how your information will be used, please do not continue to use the Website. We encourage you to check our website frequently to see the current privacy statement and to be informed of how we are committed to protecting your information and providing you with improved content on the Website in order to enhance your online experience. Upon any material changes to what information we collect, how we use it, and under what circumstances, if any, we will update this policy. Our Privacy Policy will indicate the date it was last updated. Your continued use of the Website will signify your acceptance of the changes to our Privacy Policy.

California Resident Privacy Rights

Companies that collect personally identifiable information (“PII”) from California residents and disclose such information to Third Parties (including affiliated entities) for marketing purposes must, in response to a request by a Consumer, either (1) provide a list detailing the categories of information shared and the entities to which such information was provided, or (2) provide a mechanism by which a Consumer may opt-out of having their information shared with Third Parties. We have elected the second option and you may request that your PII not be shared with Third Parties by sending your request, including your full name, email address and postal address to: Support@AlwaysVPN.com. In accordance with California Civil Code Sec. 1798.83, California resident users are entitled to know that they may file grievances and complaints with California Department of Consumer Affairs, 400 R Street, Suite 1080, Sacramento, CA 95814; or by phone at 916-445-1254 or 800-952-5210 or by email to dca@dca.ca.gov. For more information on how your personally identifiable information is collected and used, please read this Privacy Policy in its entirety.

Right Not to be Discriminated Against

AlwaysVPN shall not deny any good or service to you, charge you a different price, provide a different level or quality of any such good or service or suggest you will receive a different price due to your exercise of any of your rights under the CCPA. LAST UPDATED AUGUST 25 2020